Business Process Consulting: What Is It and How to Hire the Right Person

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What to do when the business seems to be working, but there is no expected ROI? What to do when you see that you need to optimize some processes, but you feel there are some stumbling blocks? 

In such situations, it is worth using the services of business processes consulting experts.

They are just the specialists who are able to notice what neither business owners nor team members can see. Hiring a consultant is the best option to open new doors for your business with the help of an expert look. 

When should you consider the services of such a specialist? How to choose such an expert? You can find answers to all these questions in this article.

What does a business process consultant do?

Hiring a business consultant is an opportunity to get a fresh look at what's going on with your business. A business process consulting expert analyzes a business and develops strategies to improve its day-to-day operations and overall functioning. Making the process of business consulting effective usually requires someone who is an expert problem solver, is creative, and has excellent interpersonal skills. 

Business Process Consulting What Is It and How to Hire the Right Person

In most cases, becoming a business process consulting specialist requires a bachelor's degree in business or a related field. Some general responsibilities of this job include:

  • overseeing business operations;
  • identification of problem areas;
  • development of practical solutions;
  • alteration;
  • assisting employees throughout the entire process.

So, before the improvements begin, it is vital that the business process expert first oversees the business. This practice usually includes things like monitoring employee performance, researching organizational habits, and determining overall performance. 

In addition, the consultant can get feedback from employees and managers to get a feel for the business.

Making the first step

After an observation period, the business process consulting specialist will identify the main problem areas of the business. For example, they may decide that the company's warehouse is disorganized and that getting products off the shelves is complicated. 

In another case, they may find that inefficient employee planning harms the company's production. To be effective in this job, a person must find certain shortcomings and take note of them on time.

When there is a clear understanding of the business's problem areas, the consultant must develop practical solutions to fix those problems. In the case of a disorganized warehouse, they may consider installing new shelving or adjusting the layout. In the case of poor company production, they may suggest experimenting with a different schedule. 

Essentially, the job of a business process expert is to find the most efficient solutions without the hassle. In most cases, they will need to present the ideas to department heads or executives before making any changes.

What is next?

The next phase of this work revolves around implementing the proposed changes. For smaller assignments, the business process consulting expert may work alone. A big job may require them to bring in a team of professionals. 

Business Process Consulting

When they need to purchase materials, the business process consulting specialist must carefully monitor the budget and avoid unnecessary expenses.

In addition, they often help employees throughout the process to make the transition smoother. This duty may include conducting seminars or training sessions to help employees become familiar with new policies and changes. Along with this, they can provide some individual assistance to certain employees who are experiencing difficulties. 

For instance, to teach how to use new software and so on. 

Hence, it is beneficial for a business process consulting expert to have good communication skills and be able to establish relationships with others.

When does your company need such consulting?

It is impossible to provide a universal answer to this question since each business has its characteristics and growth phases. For example, for a start-up backlinks company, such services can be necessary since the consultant will be able to provide an optimization plan so that the business can get as many new customers as possible and establish all business processes.


Other companies may face such a need when business stagnates and there is no opportunity for growth. The services of such an expert are an opportunity to get a new vector for business development.

Therefore, the services may be appropriate for any company and any stage of business development. Even if you do not have critical points in the context of your business, you still may consider the services of a business process specialist. This is an opportunity to gain valuable information and a chance to improve the position of your business.

How to choose a good business process consulting specialist?

Once you have decided that you should use the services of a consultant, the next step is to choose a suitable specialist. There are a huge number of experts in the modern market, but this does not always increase the chances of finding someone who will help the business. 

If you aren’t experienced in staffing, try to contact a hiring company like Horizons, which would help you not only to find the right candidate but also to pay and manage your team. 

Everyone wants to find a specialist who will justify the costs and bring real results to your company. How to find such a specialist? Should you be guided by the reviews or try your luck? These two methods have the right to exist, but there are no guarantees of the result. So, you can use the following tips to find a consultant who will reboot your entire business.

Determine your budget

Before you start looking for a suitable specialist, you should decide how much money you are willing to spend on such services. Deciding on spending no more than $1000, for example, is not a good idea. Conduct market research on this service to understand what budget you need. Compare your capabilities and the needs of specialists, and after that, start searching for a top expert.

Also, keep in mind that the investments in business consulting services are the investment in your future business development which are likely to pay off several times if you do everything right.

Pay attention to experience

The experience of a specialist is the first thing you should pay attention to. Moreover, you should pay attention to those consultants who have experience in your industry. 

Understanding the specifics of the industry is what every consultant should have. But understanding, in theory, is not enough, so having practical experience is what you need to discover while looking for an expert. Without understanding the specifics of the industry, even an experienced specialist will need a lot of time and effort to become competent and rationally assess the company's business processes. 

Therefore, if you are in the jewelry business, you should not choose a specialist whose entire work experience consists of cooperation with auto companies.

Make sure of their tech-savviness

Another indicative point of the consultant's professionalism is the knowledge of modern business tools. No one wants to waste time until the professional understands the essence of the work of a particular program that you use. Therefore, you should pay attention to those specialists who are tech-savvy enough to suggest either more effective software or the ways to use the apps you have in a more effective way.

Be ready to unexpected questions

A good consultant stands out with the questions that they ask. Usually, during a consultation, experienced specialists ask those questions that you did not even think about. Sometimes, such questions can even drive you into a stupor. At this moment, you have a chance to make sure of their analytical and critical thinking skills, the depth of their understanding of your niche, and their general approach towards business process analysis and optimization.

That’s why it is recommended to conduct several interview sessions with different consultants to find the one you are on the same page with.

Make sure they will interact with the team

Good specialists always want all the team to take part in the process of transformation. Firstly, such interaction provides the consultant with a complete picture of what is happening in your company and what needs to be optimized. Secondly, such interaction allows the team to understand what is going wrong and get the right direction to correct all the shortcomings.

What’s more, this is the first step to change the vision of the team and redirect it towards improvements, which, in most cases, becomes possible with the help of a digital transformation strategy implementation.

Evaluate their communication skills

Communication is a must-have skill for such a business process consulting specialist since their work involves interaction with members of your company. BPC professionals must be able to find an approach to each member of your team and then all activities will be effective.

So, pay attention to their communication skills during the consultation. Also, pay attention to the ways they collaborate with your team. Since you know your employees, you will be able to determine whether this specialist can find a common ground with them.

What are the disadvantages of using the services of a business process consultant?

It is worth being careful when choosing a consultant as there are some risks you should be aware of. The key one is precisely the non-justification of services. That is, sometimes companies are faced with the fact that they do not get results from the services of a consultant.


Why does it happen? Here are a few things you need to be aware of:

  • Lack of information. Business owners should help consultants by providing them with all the necessary information. It is also worth providing an understanding to the consultant regarding your expectations.
  • Lack of industry knowledge. As mentioned earlier, it is worth giving preference to those specialists who have worked with your industry. Lack of understanding of a niche can lead to time costs that can be equated to money.
  • Mistrust. Often, business owners begin to treat such specialists as auditors, and not as experts who can help their business. Therefore, treat this process carefully and responsibly, to find the expert with whom you both will work to achieve your common goals.
  • Unwillingness to accept criticism. Some business owners cannot take criticism constructively. Criticism will always be a part of the business consulting process as the specialist is committed to providing a fresh look at the problem and possible solutions. Therefore, you should be prepared for criticism and not take it personally.
  • Data leakage risks. Some business owners are also concerned about their data protection when hiring a consultant. And this concern has the reason to exist. To protect your data, make sure to sign an NDA even before the first consultation.

What are the benefits of using the services of a business process consulting?

In addition to the obvious benefit of optimizing your business processes, there are a few more non-obvious benefits. Here are the main ones:

  • Saving time. As practice shows, this is one of the most effective ways to get your business off the ground. You get a clear list of what is not working for your benefit and what needs to be fixed. The professionalism of an expert allows you to get a solution in a short time, rather than wasting your energy on finding problems.
  • Saving money. When you decide to cooperate with such a consultant, you pay only when you need the services of a specialist. This can be much more profitable than hiring an employee permanently. Also, such specialists have excellent industry knowledge and can find solutions much faster, covering all the issues - from production to marketing.
  • Objectivity. The key advantage is that such a specialist is an uninterested party. The consultant does not pursue any personal goal other than doing their job efficiently and making a profit for it. It is easy for such specialists to notice all the problems and see solutions that none of the members of the company thought about.

Wrapping up

The role of BPC is very important and their services often become a lifeline for many companies. This is a chance to sleep peacefully at night and know that your business has prospects, all processes are getting better, and your company knows what to do and how to do it. 

All you need is to spend a little of your time looking for an expert and be ready to cooperate.

About the author 

Peter Keszegh

Most people write this part in the third person but I won't. You're at the right place if you want to start or grow your online business. When I'm not busy scaling up my own or other people' businesses, you'll find me trying out new things and discovering new places. Connect with me on Facebook, just let me know how I can help.

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