New Era In FSM Software: 6 Technology Trends In Field Service Management To Explore

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Field service management is an industry where the quality of service delivery matters the most to ensure recurring business.

It has been quite a laggard in technology adoption – but the latest technologies like IoT, AI, GPS, etc are set to change the same. Today, thanks to a combination of the latest technologies, it is possible for field service businesses to remotely manage operations, resources, and workforce at the job site.

This article explores various trends in technology innovation for the field service management industry – and how it helps optimize it for better business performance.

What is field service management software?

Field service management software is a dedicated tool to manage, automate, and streamline many operational tasks involved in field service delivery. This includes sales, marketing, contracts, scheduling, dispatching, managing workforce admin work, customer support, and more.

Field service managament

For example, a field service management mobile app helps workers at remote job locations perform administrative tasks like updating timesheets, sharing project updates via images or videos, applying for time-off requests, etc.

6 technology trends to look out for when digitizing your field service operations

Here are six key technology breakthroughs that would help digitize field service businesses and improve service delivery quality:

Assisted help or training with AR/VR

Augmented reality or virtual reality devices are great ways to train your field service technicians for real-world jobs that they would have to take up.

The technology helps with scenario-based learning initiatives such that your workers face realistic situations and learn how to fix them based on learning outcomes. This is useful for safety training where field service workers can anticipate the same when being on real-world job sites.

Predictive maintenance of inventory and job sites

Many field service operators perform jobs on a reactive basis, meaning they only work on the equipment or process when it breaks down. Using IoT, it is possible to track equipment health, usage, and lifecycle to understand at what point it requires maintenance.

Doing so helps increase the lifespan of your equipment or installed equipment for customers. Overall, this helps reduce downtime and costs in the purchase of new equipment due to failures.

Generative AI and AI Agents

Generative AI will help implement advanced chatbot solutions, summarize long documents, help write proposals, personalize marketing, and much more.

FSM benefits

As this technology scales and upgrades, we will have AI agents who will take up much of our administrative tasks and complete them. Generative AI will help your field service teams focus on more value-added tasks and eliminate manual, tedious, or repetitive work.

Low code/no code development

Today, field service management software provides features to design and automate processes using software. This eliminates the need to purchase separate software for every process and helps centralize your operations on a single dashboard.

Many of these automation do not require coding. For example, Zuper’s FSM software provides in-built integrations to share data with other software without manually using API.

It is also possible to make self-service applications that your customers can use to interact with your service teams. This reduces customer support requests as you can showcase job progress in real-time. Your clients can troubleshoot any issues themselves by implementing a comprehensive DIY knowledge base.

Cashless payments

The global banking and digital payments infrastructure has greatly improved. You can send and receive digital payments not only domestically, but also conduct international transactions. There are dedicated SaaS that also help manage international payroll, handle taxation, and abide by local labor laws.

This makes the expansion of business overseas and handling international labor easy. It also means you can cater to international customers and ensure you receive payment from them instantly. 

Automated field service scheduling and dispatching

Automation of field service scheduling means the FSM software will understand your job details, and find relevant field service technicians based on their job-skill matching, availability, and proximity to the job site. It will then assign the job to the right worker and share job assignment details with them asynchronously.


The customer also receives updates about dispatched worker and their location in real-time. All this happens without manual intervention by your field service teams, thus reducing human error, and improving response time, and first-time fix rates.

Check out the future of field service management with Zuper’s innovative FSM solutions

From enabling your business with AI assistant, GPS technology, and automation, you can explore our innovative field service management solutions – book a demo today.

About the author 

Peter Keszegh

Most people write this part in the third person but I won't. You're at the right place if you want to start or grow your online business. When I'm not busy scaling up my own or other people' businesses, you'll find me trying out new things and discovering new places. Connect with me on Facebook, just let me know how I can help.

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